Customer Support
Getting Started
Help for new customers of ScienceDirect and Scopus
- ScienceDirect Quick Tips
- Scopus Integration
- Admin Tool, a Web-based interface for viewing and editing the relevant settings of your institutional ScienceDirect and/or Scopus account.
Managing Access
Systems integration and user authentication
- Federated Authentication. Athens / Shibboleth (Scopus | ScienceDirect)
- Local & Remote Campus Access
Supporting your Users (For Librarians)
Training resources and promotional tools
- Online Product Help: (help.ScienceDirect.com | help.scopus.com)
- Elsevier TrainingDesk. Helpful how-to videos and tip sheets: trainingdesk.elsevier.com
- See our support docs area for help with known technical issues and troubleshooting: info.sciverse.com/support/docs
- Mobile apps promotional toolkit for librarians
- Elsevier Library Connect Newsletter and Web site: libraryconnect.elsevier.com
Usage Reporting
- Usage site: http://usagereports.elsevier.com
- About ScienceDirect Usage Reporting
- About Scopus Usage Reporting
Product Releases
- Stay up-to-date with major product releases on this site. Search release notes by product, date, and functionality: http://www.info.sciverse.com/news-events/releases/posts (RSS).
Technical Issues
- See our support docs area for help with known technical issues and troubleshooting: info.sciverse.com/support/docs
